Support
At Sorcery Reels Casino, our goal is simple: get you back to spinning the reels or finishing a session as quickly and smoothly as possible. Our support team is professional, approachable, and trained to handle account questions, deposits and withdrawals, bonus queries, gameplay issues, and technical troubleshooting. You can expect clear, respectful help — and we’ll tell you what we’re doing every step of the way.
How to reach us — live chat, email, and phone notes
Live chat is the fastest way to get help. Click the chat icon on the site for a real-time agent; typical response times are under a few minutes for common questions, and agents will escalate complex issues immediately.
Email us at support@spinsorcerycasino.com for non-urgent requests or if you need to attach documents. Typical response time for email is within 24 hours, and you’ll get a ticket number so you can follow the progress of your case.
If you prefer phone support, please note that Sorcery Reels does not currently operate a dedicated phone line. For immediate assistance, use live chat; for documented requests, use email.
What our team can help with
Our support staff can assist with account setup and verification, deposits and withdrawals using MasterCard or Visa in USD, bonus eligibility and wagering questions, game performance or loading problems, and technical troubleshooting across desktop and mobile. If you’re redeeming Sweeps Coins, we’ll guide you through the identity verification steps required for redemption and explain any limits that may apply.
Typical response and resolution times
Most simple questions are resolved instantly on live chat. Email inquiries are answered within 24 hours. Issues that require account review or formal verification are usually resolved within 24–72 hours; in rarer, more complex cases, full resolution may take up to 5 business days. We’ll keep you updated if your case needs extra time.
Quick answers — FAQs and Help Center
Before contacting support, check our searchable Help Center and FAQ section for quick, step-by-step answers to common topics like deposits, withdrawals, welcome bonuses, daily login rewards, and verification procedures. The Help Center is designed so you can find answers fast, but if you don’t see what you need, start a live chat or send an email and an agent will take it from there. For more on promotions and bonus rules, see our Sorcery Reels Casino review.
Security, verification, and transaction support
We take account safety seriously. Your support team can explain verification requirements for Sweeps Coin redemptions, help submit necessary documents, and clarify payout limits — for example, there’s a general maximum daily redemption of $10,000 and specific state caps may apply. We never ask you to share full card numbers over chat or email. If you have a payment problem with MasterCard or Visa, we’ll work with you to identify the issue and outline next steps.
Escalations and dispute handling
If you’re not satisfied with an initial response, request escalation and the case will be reviewed by a senior agent or manager. We document every step and aim to resolve escalations fairly and transparently. Expect regular status updates if your case is being investigated.
Responsible play support
Our support team can also help you set deposit limits, session reminders, time-outs, or self-exclusion options. If gambling is becoming a concern, contact us and we’ll connect you with the tools and resources to play more safely.
Need help now? Start a live chat for instant support or email support@spinsorcerycasino.com and we’ll reply quickly. We’re here to make your experience at Sorcery Reels Casino secure, enjoyable, and trouble-free.